Service Policies
Last updated: 20 July 2026 · Sample template, have a qualified lawyer review before publishing.
1. Number Porting Policy
To bring an existing number to Šiandiena, you must submit a signed transfer authorization form along with your current carrier name, account or PIN, and the number to be ported. We forward the request to your current carrier; the transfer typically completes within 1-3 business days, though this depends on the losing carrier's process. Your existing number stays active until the transfer finishes. Transfers can be rejected if the submitted account details don't match the losing carrier's records, in that case we'll contact you to correct them.
2. New Number Policy
Numbers generated on the Order page are drawn from available inventory for the selected country format (Lithuania, UK, or US). Generating a number does not reserve it: if the number is still free when we process your order, we assign it to you; if it isn't, we offer you a number that is available at that time. Final number assignment is confirmed by email once your order is processed.
3. Refund Policy
Monthly charges are non-refundable once a billing period has started, except where required by local consumer protection law or where we were unable to activate your service due to an error on our part. Refund requests can be submitted through Contact with your order reference. Note this is separate from the promotional-discount clawback described in Terms & Conditions section 4 — if you cancel your line before the minimum commitment period ends, you'll owe back the discount you received, not a refund of monthly charges.
4. Fair Use Policy
"Unlimited" calls, SMS and data are intended for normal personal or single-line business use. Extremely high usage patterns consistent with resale, automated calling, or continuous tethering at commercial scale may be reviewed and, if confirmed, may result in reduced priority during network congestion or a request to move to a different plan.
5. Network Management
As a virtual network operator, traffic on your line may be prioritized according to our host network partners' congestion management practices, applied equally across similar customers, and not based on the content of your traffic.
6. Roaming
Roaming availability and rates outside your line's home country depend on our partner agreements in each region and are shown at checkout or in your account before you travel; roaming is not automatically included in the base €12.99/mo price beyond the bundled EU/EEA & UK roaming data allowance described on the Plans page.
7. Device Compatibility
Šiandiena lines work with unlocked, network-compatible devices supporting the relevant partner network's bands. We recommend checking device compatibility before ordering, especially if transferring a number from a very old handset or a locked device from another carrier.